Your warranty operations in Latin America. Without opening an office.
Astrion receives, diagnoses and resolves your hardware RMAs locally: in 48 hours, not 5 weeks. Your customers stop shipping units to Asia. You stop refunding products you never see again.
Local RMA operations.
Measurable savings.
Reception, diagnosis and resolution in Colombia.
What happens when a unit fails in the region.
A unit fails in Colombia. Your options: refund the full product value and lose the unit, or ask the customer to ship it to Asia: USD 60–120 in freight, 3–5 weeks of waiting, and a 1-star review on the way.
The customer ships locally for USD 5–15. We diagnose within 48 hours and send you a technical report. You decide: refund, replace, repair or dispose. We execute. Every case tracked, every unit accounted for.
What you gain by operating locally.
Cut warranty costs by up to 40%
Local freight instead of international shipping. 30–40% of claimed units turn out repairable or not faulty at all: value you currently give away with every blind refund.
Stay compliant in Colombia
Colombian consumer law (Law 1480) requires local warranty response. The regulator (SIC) fines sellers who don't provide it. We are your local operation in Colombia, without incorporating, hiring or leasing anything. Same model, ready to extend across the region as your volume grows.
Know why your products fail
Monthly failure-cause reports by batch, model and firmware. Fraud detection on every claim. Data your engineering team in Asia has never had for this region.
How it works.
Claim opens
Your customer files the RMA through a white-label portal with your branding.
Remote pre-validation
We filter out user error and verify serials before anything ships. 15–25% of cases close here.
Local shipping
Prepaid label to our facility. Days, not weeks.
Diagnosis in 48h
Physical inspection, SMART/firmware checks, thermal stress test, unboxing video for fraud evidence.
You decide
One-page technical report. You choose: refund, replace, repair, dispose or hold.
We execute
Including repair, certified e-waste disposal through licensed processors, or value recovery.
We're onboarding 2 pilot brands this quarter.
90 days. No minimums, no exclusivity, no lock-in. Pay per case at reduced pilot rates. Start with 5 units if you want.
Apply for the pilotFrequently asked questions.
Do we need a legal entity in Latin America to work with you?
No. We invoice you as a service provider. You don't incorporate, hire or lease anything in the region.
Which countries do you cover?
Operations run in Colombia today. Our platform and process are built to add reception points in other Latin American countries. Expansion is volume-driven: when a partner brand needs coverage in a new market, we open it together. If most of your LATAM claims come from a specific country, tell us. That conversation shapes our roadmap.
How do you prevent warranty fraud?
Serial validation against your records, unboxing video of every unit received, SMART/firmware history checks, and photographic evidence in every report.
Who owns the units during the process?
You do (or your customer, until resolution). Astrion acts as custodian and only executes disposition on your written instruction.
What does it cost?
Pilot pricing runs USD 25–40 per resolved case depending on service depth, plus local freight at cost. No setup fees, no monthly minimums during the pilot.
A division of Astrion SAS.
Astrion Warranty Platform is a division of Astrion SAS, a Colombian engineering company.
- Registration
- Legally registered entity: NIT 902.083.078-1
- Facilities
- Córdoba, Colombia. [ADDRESS_LINE]
- Evidence
- Every diagnosis documented on video
- Data
- Handled under Colombian data protection law (Law 1581)